| Services and/or Issues (SERVER ONLY) |
Type |
Amt |
Hrly |
| Perform Windows Updates and monitor restart if necessary |
 |
$0 |
n/a |
| Perform Anti-Virus Updates and monitor restart if necessary |
|
$0 |
n/a |
Check health of system hardware
- includes processor usage, memory usage, hd usage |
|
$0 |
n/a |
Check health of system software
- includes event viewer analysis, application errors |
|
$0 |
n/a |
| Remote access configuration [REQUIRED] |
|
$0 |
n/a |
| Provide weekly usage reports (SBS only) |
|
$0 |
n/a |
| Provide weekly performance reports (SBS only) |
|
$0 |
n/a |
| Automate backup job and review daily backups |
|
$0 |
n/a |
Resolve event errors as listed in the event viewer
- including DNS, WINS, DHCP, Ntfrs and other system errors |
|
$0 |
n/a |
| Remove harmful virus software |
|
$0 |
n/a |
| Remove harmful malware |
|
$0 |
n/a |
| Restoration of specific data files |
 |
$50 |
|
| Add, change or delete user accounts |
|
|
|
| Add, change or delete file shares and associated permissions |
|
|
|
| Group Policy (GPO) implementation |
|
|
|
| Group Policy (GPO) maintenance |
|
|
|
Install and share network printer
- includes connecting workstations as well |
|
|
|
| Memory upgrade |
|
|
|
Hardware failure resolution
- includes motherboard and all components |
|
|
|
| Full system restore (disaster recovery) |
 |
|
|
| Services and/or Issues (WORKSTATIONS ONLY) |
Bronze |
Silver |
Gold |
| Perform Windows Updates and monitor restart if necessary |
|
|
|
| Perform Anti-Virus Updates and monitor restart if necessary |
|
|
|
| Remote access configuration [REQUIRED] |
|
|
|
Check health of system hardware
- includes processor usage, memory usage, hd usage |
|
|
|
Check health of system software
- includes event viewer analysis, application errors |
|
|
|
Resolve event errors as listed in the event viewer
- including DNS, WINS, DHCP, Ntfrs and other system errors |
|
|
|
| Remove harmful virus software |
|
|
|
| Remove harmful malware |
|
|
|
Change user profile
- includes reconfiguration of all settings for different user |
|
|
|
Peripheral installation
- includes adding printers, scanners, wireless input |
|
|
|
| Memory upgrade |
|
|
|
Hardware failure resolution
- includes motherboard and all components |
|
|
|
| Complete system software refresh |
|
|
|
| Administrative Training |
|
|
|
| Services and/or Issues (NETWORK EQUIPMENT) |
Bronze |
Silver |
Gold |
| Perform Software Updates and monitor restart if necessary |
|
|
|
| Perform Firmware Updates and monitor restart if necessary |
|
|
|
| Remote access configuration [REQUIRED] |
|
|
|
Check health of equipment
- includes event viewer analysis and statistics |
|
|
|
Update configurations
- including firewall & wireless settings, port mirroring, etc |
|
|
|
Resolve event errors as listed in the event viewer
- including critical and warning errors as needed |
|
|
|
Installation of equipment
- including mounting, cable connections and testing |
|
|
|
Hardware failure resolution
- includes replacing equipment and reprogramming |
|
|
|
| Software Training (MS Office, Windows, etc) |
|
|
|
| Plan's Effective Discount |
0% |
~5% |
~12% |
~20% |
| Consulting/Service Fees |
No Plan |
Bronze |
Silver |
Gold |
| Flat amount for on-site visit |
$55.00 |
$52.25 |
$48.50 |
$44.00 |
| Hourly Rate for system-wide issues |
$119.00 |
$113.00 |
$104.75 |
$95.25 |
| 25% Covered and 75% of plan hourly rate |
- |
$84.75 |
$78.50 |
$71.50 |
| Hourly Rate for advice and general consulting |
$98.00 |
$93.00 |
$86.25 |
$78.50 |
| 25% Covered and 75% of plan hourly rate |
- |
$69.75 |
$64.75 |
$59.00 |
| Hourly Rate for workstation troubleshooting |
$86.00 |
$81.75 |
$75.75 |
$68.75 |
| 25% Covered and 75% of plan hourly rate |
- |
$61.25 |
$56.75 |
$51.50 |
| Hourly Rate for other devices troubleshooting |
$86.00 |
$81.75 |
$75.75 |
$68.75 |
| 25% Covered and 75% of plan hourly rate |
- |
$61.25 |
$56.75 |
$51.50 |
